Tropical Haven - 2BR Hilo

No street parking. The 20 steps going into the property was not safe. No lights except for the motion light entering the property. Inside the property was scary and dark. When mentioning the 20 steps they did not show a picture of steps. They showed a picture of steps on the cottage so I assumed that was the steps they were talking about. Overall the worst was not getting the code to open the front door of the cottage. I kept trying to communicate with the host before arriving and during my arrival. We meet a couple that was staying there and he to was helping me get in touch with the host.This happened around 10pm at night with my husband and dog in the car while my daughter and I was trying to figure out what to do. I really think I should get compensated for the difference that I had to spend for the inconvenience that was caused by the host. He left a message 3:08 am saying he apologized about the whole situation in which we didn’t receive the code. At 3:09 am he asked if we checked in to the property. I’m assuming he thought we were going to wait around for the code. I’m so disappointed and frustrated of the whole situation. I spent an additional $500 on a place where there were no kitchen for me to cook. I bought a cooler full of food that was wasted along with what I bought at Walmart. So basically I lost money on food and had to go out to eat. I’m done….,

Clean and tidy. Lush and private property. Well provisioned kitchen and ample toiletries. A nice feeling of living in Hilo!

Easy & convenient