Tropical Haven - 2BR Hilo

We love the location. We loved the property. It was pet friendly. Very accessible. The property was clean. Check-in was easy and quick.

The property was exactly how it was described on the pictures. I loved the privacy from the back of the cottage. The house was clean and had all the necessary items for cooking. It was quiet and exactly what we were looking for. Very close to downtown and restaurants. The one downfall was the 20 stairs leading up to the cottage. I ended up injuring my knee at the beach on the last day of our trip and struggled getting up the stairs. But I had the honor to meet the owner of the property. She was so very nice. She helped me with some of my things when we left. It was a pleasure meeting her. I definitely recommend staying here.

Fantastic location and lovely property even with the 20 stairs to the main gate entry! It felt very tranquil with 2 other charming cottages on the gated property.A few improvements would be … real dishes instead of plastic dishes and cups. Also, a mirror in each bedroom would help easy the bathroom congestion.

The VRBO description truly doesn’t do this place justice. To our pleasant surprise, the property felt wonderfully private and secluded from any nearby neighbors. It was spotless, cozy, and immediately welcoming. The view from the bedroom window was stunning, framed perfectly by the vibrant foliage beyond. Check-in and check-out were the smoothest we’ve ever experienced, and the host was exceptionally accommodating. The location was ideal—just a short walk to downtown and the farmers market. We’ll definitely be returning, assuming we’re not priced out after all the well-deserved glowing reviews. Well done!

No street parking. The 20 steps going into the property was not safe. No lights except for the motion light entering the property. Inside the property was scary and dark. When mentioning the 20 steps they did not show a picture of steps. They showed a picture of steps on the cottage so I assumed that was the steps they were talking about. Overall the worst was not getting the code to open the front door of the cottage. I kept trying to communicate with the host before arriving and during my arrival. We meet a couple that was staying there and he to was helping me get in touch with the host.This happened around 10pm at night with my husband and dog in the car while my daughter and I was trying to figure out what to do. I really think I should get compensated for the difference that I had to spend for the inconvenience that was caused by the host. He left a message 3:08 am saying he apologized about the whole situation in which we didn’t receive the code. At 3:09 am he asked if we checked in to the property. I’m assuming he thought we were going to wait around for the code. I’m so disappointed and frustrated of the whole situation. I spent an additional $500 on a place where there were no kitchen for me to cook. I bought a cooler full of food that was wasted along with what I bought at Walmart. So basically I lost money on food and had to go out to eat. I’m done….,